Shipping policy
Shipping Policy
At Derm Glow Co, we aim to deliver your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days.
During peak periods or promotions, processing may take slightly longer.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
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United States: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary depending on your location, carrier delays, or customs processing.
Shipping Fees
Shipping fees are calculated at checkout unless otherwise stated in a promotion.
For trial offers, shipping costs may be applied separately.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 2–5 days for tracking updates to appear in the system.
Delays & Exceptions
While we work closely with our shipping partners, delays may occasionally occur due to:
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High shipping volumes
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Weather conditions
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Customs clearance (for international orders)
Derm Glow Co is not responsible for delays once the package has been handed over to the carrier.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, reshipping fees may apply.
Lost or Stolen Packages
If your package is marked as delivered but cannot be located, please contact the carrier directly first.
If you still need assistance, contact us within 7 days, and we will do our best to help.
Split Shipments
In some cases, your order may be shipped in multiple packages to ensure faster delivery.
Contact Us
If you have any questions about your order, please contact us at:
support@dermglowco.com
We’re here to help.